eq33 Privacy Policy

1 Scope and Purpose of Data Collection

The information eq33 collects from you is used solely for the purposes necessary to provide the service. The types of information collected and the purposes are described in detail below.

1.1 Information You Provide Directly

When you create an account on eq33, make a deposit, or contact the support team, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction history and amounts

1.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Time of site access and browsing activity
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history

2 Purposes of Data Use

eq33 uses your information only for lawful and specific purposes. The collected information is applied in the following activities:

2.1 Service Provision and Operation

• To complete the account creation and verification process
• To process deposit and withdrawal transactions
• To determine eligibility for bonuses and promotional benefits
• To assist in providing 24/7 customer service
• To improve platform performance

2.2 Security and Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To prevent money laundering and fraudulent activities
• To complete the user identity verification (KYC) process
• To assist in applying responsible gaming policies

2.3 Communication and Notification

• To notify you of important changes to the service
• To send transaction confirmation messages
• To handle customer service communications
• To provide personalized offers and benefit information (subject to your consent)

3 Data Storage and Security

eq33 has adopted industry-standard technical and organizational measures to protect your personal information.

3.1 Technical Security

256-bit SSL encryption is used for all data transfers. Data stored on servers is kept in encrypted form and regular security audits are conducted. Payment-related information is stored on a separate, secured server.

3.2 Retention Period

Your information is retained for the entire period your account remains active. Even after an account is closed, some information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce our agreements. Once the defined period has passed, information is securely deleted or anonymized.

3.3 Access Control

Only authorized staff may access your information when necessary. Every access is logged and regularly audited. Strict confidentiality rules apply to internal staff as well.

4 Sharing Information with Third Parties

eq33 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical services. These partners are contractually bound to maintain the same strict privacy standards as eq33.

4.2 Legal Obligations

Information may be disclosed when required by a court order, regulatory authority demand, or applicable law. In such cases, eq33 will endeavor to notify you within the limits permitted by law.

4.3 Anti-Money Laundering

eq33 has a legal obligation to report information to the relevant authorities if suspicious financial activity is identified. This is part of protecting customers and fulfilling legal obligations.

5 Cookies and Tracking Technologies

eq33 uses cookies and similar technologies on its website to improve service quality and personalize your experience.

5.1 Types of Cookies

• Essential cookies: Required for the basic operation of the site, such as maintaining login status and ensuring security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to understand patterns of site usage.

5.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may limit some functionality of the site.

6 Your Rights and Controls

Every user registered with eq33 has the following rights regarding their personal information:

6.1 Data Access and Portability

You can view and download the information stored in your account at any time. You may request a copy of your information by contacting the support team.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. The support team will verify and arrange for a prompt correction.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or regulatory requirements.

6.4 Right to Object to Processing

You may request to opt out of marketing communications and optional data processing. However, it will not be possible to stop processing that is necessary for the core operation of the service.

7 Protection of Minors' Data

eq33 is an adult gaming platform. This service is intended only for those aged 21 or older. We do not knowingly collect any information from minors.

If a minor attempts to create an account on the platform, the account will be closed as soon as it is identified and all collected information will be deleted. If a guardian believes their child has registered on eq33, please notify our support team immediately.

8 International Data Transfers

eq33's servers and service provider partners may be located in various countries. If your information is transferred outside Bangladesh, it will only be done after ensuring the necessary safeguards are in place.

For international transfers, appropriate contractual protections (such as data processing agreements) apply and the receiving party is obligated to maintain equivalent privacy standards.

9 Policy Changes and Updates

eq33 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after an update will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

10 Responsible Gaming and Data Use

eq33 monitors users' gaming behavior to ensure responsible gaming. This information is used for user protection — such as identifying signs of excessive gaming and providing assistance when needed.

For more information on responsible gaming, please visit our Responsible Gaming page.

11 Contact and Complaint Resolution

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. eq33's dedicated support team will process your request appropriately.

We aim to respond to privacy-related complaints within a reasonable time after receipt and treat every matter with due consideration.